SIR20216 Certificate II in Retail Services is a nationally recognised qualification providing the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.
Core Units
- SIRXCEG001 Engage the customer
- SIRXCOM001 Communicate in the workplace to support team and customer outcomes
- SIRXIND001 Work effectively in a service environment
- SIRXIND003 Organise personal work requirements
- SIRXPDK001 Advise on products and services
- SIRXRSK001 Identify and respond to security risks
- SIRXWHS002 Contribute to workplace health and safety
Elective Units
- SIRRINV001 Receive and handle retail stock
- SIRXSL001 Sell to the retail customer
- SIRXSLS002 Follow point-of-sale procedures
- BSBWOR204 Use business technology
- BSBCMM211 Apply communication skills