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BSB20115 Certificate II in Business is a nationally recognised qualification that reflects the role of individuals in a variety of junior administrative positions, who perform a range of tasks using limited practical skills and a fundamental operational knowledge in a defined context.

Core Units

  • BSBWHS201 Contribute to health and safety of self and others

Elective Units

  • BSBCUS201 Deliver a service to customers

  • BSBIND201 Work effectively in a business environment

  • BSBINM201 Process and maintain workplace information

  • BSBINM202 Handle mail

  • BSBINN201 Contribute to workplace innovation

  • BSBCMM201 Communicate in the workplace

  • BSBITU211 Produce digital text documents

  • BSBITU212 Create and use spreadsheets

  • BSBITU213 Use digital technologies to communicate remotely

  • BSBSMB201 Identify suitability for micro business

  • BSBSUS201 Participate in environmentally sustainable work practices

  • BSBWOR202 Organise and complete daily work activities

  • BSBWOR203 Work effectively with others

  • BSBWOR204 Use business technology

  • FNSACC311 Process financial transactions and extract interim reports

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