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SIR30216 Certificate III in Retail is a nationally recognised qualification that reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units

  • SIRRINV001 Receive and handle retail stock
  • SIRRINV002 Control stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRRSTY001 Style the customer
  • SIRXOSM003 Use social media and online tools

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