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Certificate IV Customer Engagement

This course gives students the skills required to communicate verbally with others in negotiation, training and problem solving, as well as writing basic manuals and other documentation relevant to the workplace.

BSB40315 Certificate IV in Customer Engagement is a nationally recognised qualification that reflects the role of individuals with excellent interpersonal skills who undertake complex customer interactions, often as team leader.

Core Units

  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBLED401 Develop teams and individuals
  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective Units

  • BSBCUS402 Address customer needs
  • BSBCUS403 Implement customer service standards
  • BSBMGT401 Show leadership in the workplace
  • BSBMKG402 Analyse consumer behaviour for specific markets
  • BSBWOR403 Manage stress in the workplace
  • BSBHRM405 Support the recruitment, selection and induction of staff
  • BSBINN301 Promote innovation in a team environment
  • BSBLDR402 Lead effective workplace relationships
  • BSBMGT402 Implement operational plan
  • BSBMGT403 Implement continuous improvement
  • BSBSUS401 Implement and monitor environmentally friendly sustainable work practices

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