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Certificate II Retail Services

This course has an emphasis on the skills and knowledge required to undertake entry level retail operations. SIR20212

SIR20216 Certificate II in Retail Services is a nationally recognised qualification providing the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXIND001 Work effectively in a service environment
  • SIRXIND003 Organise personal work requirements
  • SIRXPDK001 Advise on products and services
  • SIRXRSK001 Identify and respond to security risks
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units

  • SIRRFSA001 Handle food safety in a retail environment
  • SIRRINV001 Receive and handle retail stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRRMER002 Merchandise food products
  • SIRXPDK002 Advise on food products and services
  • SIRXSLS002 Follow point-of-sale procedures
  • BSBWOR204 Use business technology
  • FSKLRG09 Use strategies to respond to routine workplace problems
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND004 Plan a career in the retail industry

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