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If you’re keen to get back into the hospitality service industry or just get started, the AE381 Hospitality Service Skill Set is for you. Hospitality offers a range of both entry level jobs and career progression opportunities. You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.

Units

There are 7 nationally accredited units in this course, you will receive a statement of attainment upon successful completion. 

  • SITHFAB007 Serve food and beverage
  • SITXFSA001 Use hygiene practices for food safety
  • HLTINFCOV001 Comply with infection and control policies and procedures
  • SITHFAB002 Provide responsible service of alcohol
  • SITXCCS006 Provide service to customers
  • SITHFAB005 Prepare and serve espresso coffee
  • SITXFIN001 Process financial transactions

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