SIR30216 Certificate III in Retail (Participation - Equity and Participation - Work Readiness Program) is a nationally recognised qualification that reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.
Core Units
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCOM002 Work effectively in a team
- SIRXIND001 Work effectively in a service environment
- SIRXRSK001 Identify and respond to security risks
- SIRXSLS001 Sell to the retail customer
- SIRXWHS002 Contribute to workplace health and safety
Elective Units
- SIRRINV001 Receive and handle retail stock
- SIRRINV002 Control stock
- SIRXCEG008 Manage disrespectful, aggressive or abusive customers
- SIRXPDK002 Advise on food products and services
- SIRXPDK001 Advise on products and services
